Client Service Manager (Technical)

Dataweb Global Group is looking for a Client Service Manager.

Dataweb Global Group is an international hosting and IaaS provider. Our solution scope includes full-stack IT infrastructure solutions based on enterprise-level Bare Metal, both Public and Private cloud offerings, and content delivery services (CDN).

We work with clients across various industries who require custom-built solutions to manage significant computing power, such as VoD platforms, Martech/Adtech platforms, Fintech, AI/ML computing, gaming, funtech and more.

Our mission is to provide personalized solutions for businesses and the people behind them.

Responsibilities:

• Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation;
• Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.);
• Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery;
• Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems;
• Collect and analyse statistics upon request, preparing insights and proposals based on the data;
• Take an active role in improving the service and developing company products.
   

Requirements:

• Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.);
• Strong understanding of server hardware configurations and technical characteristics;
• Basic knowledge of networking technologies and internet services;
• Experience working with B2B clients, with a strong focus on service quality and its development;
• Excellent communication skills and experience in handling proposals and objections effectively;
• Strong verbal and written communication skills;
• Upper-Intermediate level of English;
• Ability to plan and organise work, prioritise tasks, and provide constructive feedback;
• Proactive attitude and willingness to search for opportunities and solutions.

We offer:

• Competitive payment;
• Opportunity to work from any place in Europe (we provide technical support);
• 25 working days for rest annually, and also paid sick leaves;
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together.

   See you at the interview:)