Customer Support Manager

MilX is the finance hub built for YouTube creators. We help bloggers, influencers, and creative entrepreneurs access their earnings faster, get funds in advance, and manage their income with ease. Think daily payouts, smart tools, and zero stress—designed for creators, not corporations.

Now, we’re looking for a Customer Support Manager to join our growing team and be the friendly, reliable guide for creators navigating the MilX universe.

What you'll be doing

• Respond to creators via chat, email, or other channels, helping them resolve questions or issues with their MilX accounts.
• Guide new users through connecting their YouTube channel and getting started with MilX.
• Handle questions about features like Instant Payments, Active Funds, and P2P transfers—make finance feel simple.
• Escalate technical issues when needed and follow up to make sure they’re solved.
• Keep detailed, accurate records of customer interactions in our system.
• Share insights and common questions with the product team to help us improve the experience.
• Help build our Help Center content, templates, and FAQs.
• Meet customer service goals while keeping support warm, human, and creator-first.
  
   

What we're looking for

• 2–3 years of experience in Customer Support, ideally within a SaaS or fintech product (bonus points if it's creator-focused).
• Fluent Ukrainian and English is must, Spanish ot Turkish language will be a plus
• Excellent communication skills—you know how to explain things clearly and calmly.
• Fast learner with a tech-savvy mindset. You don’t wait for instructions—you take the lead.
• Detail-oriented, empathetic, and great at prioritizing tasks in a fast-moving remote environment.
• A love for supporting creatives and helping people feel confident using financial tools.
  
   

What we offer

• A remote-first, flexible work setup.
• A mission-driven team building tools that truly empower creators.
• Competitive salary, official FOP setup.
• 18 paid vacation days + unlimited sick days.
• Private health insurance + online consultations with our corporate doctor.
• Paid training, online courses, and access to our internal knowledge hub.
  
   

Let’s MilX It Up Together.
If you’re ready to support creators and make finance feel easy and empowering—apply now and help us build what comes next.