Customer Success Manager (English, C1) Offline

Act as the primary point of contact for WOW24-7 clients, ensuring the successful delivery of outsourced support services. CSM role is focused on building strong, long-term relationships with WOW24-7 partners, understanding their needs, and driving performance through data insights, team collaboration, and proactive problem-solving.
 

Requirements:

✔️ 1+ year of experience in Team Lead, Account Management, and Customer Success roles;
✔️ Strong communication and interpersonal skills;
✔️ Analytical mindset with the ability to interpret data and derive actionable insights;
✔️ Detail-oriented, organized, and able to manage multiple projects simultaneously;
✔️ Problem-solving and decision-making abilities;
✔️ Comfortable in a fast-paced, client-facing environment;
✔️ Fluent in English, strong written and verbal communication.
 

Responsibilities:

➖ Serve as the voice of the customer internally, advocating for their needs and ensuring their goals are met;
➖ Track support metrics and lead customer experience (CX) projects to improve key KPIs;
➖ Coordinate with internal departments to maintain high performance and client satisfaction;
➖ Conduct regular business reviews, performance check-ins, and strategic planning sessions with clients;
➖ Analyze support metrics to identify trends, areas for improvement, and opportunities for optimization;
➖ Participate in the onboarding of new clients, ensuring seamless service transitions and knowledge transfer;
➖ Proactively manage risk and resolve escalations in a timely and professional manner.
 

Would be a plus:

✔️ Knowledge of customer support platforms (Zendesk, Intercom, Gorgias, etc.);
✔️ Experience in BPO operations.
 

Work conditions:

➖ Remote work;
➖ Schedule: Monday-Friday 10:00-18:00;
➖ Probation Period: 3 months.

Hiring Process:

• HR interview;
• Interview with the hiring manager;
• Test Task;
• English check.