B2B Technical Support Engineer

We're seeking a Technical Support Engineer to join our team supporting professional trading companies. 

Responsibilities:

• Analyze and resolve complex B2B client queries via email
• Investigate issues and participate in root cause analysis
• Collaborate with DevOps, IT, and R&D teams to deliver solutions

• Document and structure client feedback for product improvement

   

Required Skills:

• Fluent English (business communication level)
• Ukrainian language proficiency
• Strong analytical and problem-solving abilities
• Experience in technical support, preferably B2B
• Excellent written communication skills
• Strong computer literacy and ability to learn new systems
• Patience, responsibility, and stress tolerance

• Ability to work night shifts (US market hours)

   

Nice to Have:

• Business Analysis experience
• Knowledge of US Equity (stock) markets
• Trading experience
• Experience with financial platforms
• Experience with AI/ML systems

• Python programming skills