Process Analyst

Lalafo is a fast-growing C2C marketplace with over 3.5 million active users. We offer an online platform that helps people buy and sell goods, order services, find jobs, and connect with specialists. Operating since 2015, we serve markets in Kyrgyzstan, Azerbaijan, Serbia, Poland.

We are looking for a Process Analyst to optimize our business processes, ensuring maximum efficiency and a data-driven approach.

Responsibilities:Key Responsibilities:

• Map and Model Processes: Document and update business processes using BPMN or other recognized modeling techniques, ensuring they evolve with improvements and changes.
   
• Analyze Cross-functional Processes: Develop process models that clearly show interactions, dependencies, and opportunities for optimization across various teams.
   
• Monitor KPIs and SLAs: Track performance metrics, ensuring timely detection of inefficiencies and deviations from standards.
   
• Build Dashboards & Reports: Create insightful visualizations in Tableau or Superset to monitor process performance, trends, and key insights.
   
• Investigate Anomalies: Log, categorize, and analyze issues and anomalies, tracking their root causes and impact.
   
• Process Improvement: Provide actionable insights and recommendations for enhancing process efficiency, and report on execution, challenges, and ongoing initiatives.
   

What You Bring to the Table:

• Process Modeling Expertise: Proficiency in BPMN, mathematical modeling, and documenting complex cross-functional flows.
   
• Documentation Skills: Experience translating technical documents into clear and structured process models.
   
• Data-Driven Approach: Strong background in building dashboards, reporting, and performing statistical analysis to track KPIs.
   
• Optimization Knowledge: Familiarity with Lean, Kaizen, and root cause analysis (e.g., 5 Whys, Fishbone).
   
• Anomaly Management: Hands-on experience logging and tracking issues using Jira.
   
• Standardization: Expertise in maintaining process documentation, workflow, and operational standards.
   

Why Lalafo?

• Innovation-Focused Team: Join a dynamic, forward-thinking team that thrives on collaboration and innovation.
   
• Culture of Data-Driven Decision-Making: We value insights, data, and continuous improvement in everything we do.
   
• Competitive Compensation: We offer an attractive salary and benefits package.
   
• Growth Opportunities: We support your career development with a clear path for advancement.
  
   

Are you ready to help optimize our operations and make an impact at Lalafo? We’d love to hear from you!