Customer support (Client manager) Offline
Gamzix company, a dynamic player in the iGaming industry:
- was founded in March 2020 with a vision to redefine the world of online slot games
- has already successfully produced 60 slot games
- the team has grown to over 90 skilled professionals and we continue to grow
- two strategically located offices in Europe with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards
We are looking for a detail-oriented and proactive Customer Success Manager who can effectively manage deadlines, coordinate tasks, and ensure our clients receive the best possible support. The ideal candidate will possess strong organizational skills, the ability to multitask, and a collaborative approach to working with multiple teams.
Responsibilities:
- Respond to customer inquiries via email, chat, and other communication channels
- Provide consultations and guidance on the usage of products and services to clients if needed
- Escalate complex cases to specialized departments
- Conduct customer satisfaction surveys to identify areas for improvement
- Inform customers about bonuses, promotions, and special offers
- Collaborate with the IT team to address technical issues, such as platform outages or bugs.
- Collect feedback from customers to improve the quality of service
- Track and follow up on customer requests and complaints to ensure full resolution, transfer to relevant Account Manager
Address and resolve customer issues or concerns related to company products or services (games and promo)
What We Expect:
- At least 6 months in the IGaming field
- Strong organizational skills to manage deadlines and oversee multiple tasks
- Ability to work collaboratively with cross-functional teams, including marketing and account management
- Excellent written communication skills for preparing client materials, newsletters, and guides
- Proficiency in working with data and reporting tools to ensure accuracy in client reports
- A proactive and detail-oriented approach to handling customer requests and campaign preparation
Upper-intermediate or higher level of English for effective communication with clients and team members
What we offer:
- Hybrid or Remote work model: Offices in Warsaw city
- 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
- A-class office, Mokotow, Warsaw
- Competitive salary in the IT field, fixed in €, paid taxes
- 10 days for paid sick leave
- 28 days of paid vacation: 18 and 10 days separately
- State holidays are paid
- Medical Insurance
- Courses/training reimbursement
- Referral bonus, if you bring people as talented as you
- Corporate English courses: business or general, morning or evening schedule
- People-oriented company with the work&life balance
- Opened and friendly communication
- Corporate team buildings and activities
Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.
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