Customer Support Specialist

Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity!
At Entravel, we’re on a mission to redefine the hotel booking landscape. We’re not just another company; we’re a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, we’re set to disrupt the industry by offering the world’s hotel rooms at the best prices.
 

We’re looking for a Customer Support Specialist to join our team and deliver exceptional service during one of the following shifts:
Night: 11 PM - 8 AM
Morning: 8 AM - 5 PM
Day: 2 PM - 11 PM
If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you! This role is based in our Kyiv office and offers a great chance to join a friendly team! 
Let us know which shift works best for you!

Responsibilities:

• Assist customers via inbound/outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Excellent command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• Prior experience with social media support is a bonus.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.
• Research-oriented, with a focus on internal issue resolution rather than escalation.

We offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.