Technical Support/Email Delivery Consultant

Starnavi is looking for a Technical Support & Email Delivery Consultant to join our team. If you like to help customers, solve problems, and want to dive into email deliverability technology - we want to hear from you!
 

      Responsibilities:

• Provide technical support via chat/email and guide clients through onboarding.
• Analyze email delivery performance and resolve deliverability issues.
• Maintain our Help Center and improve support automation tools.
• Work closely with developers to address user needs.

• Support minor content updates (e.g., WordPress, feature descriptions).

   

   

  Requirements:

• Excellent written and spoken English.
• Customer-focused mindset with strong communication skills.
• Eagerness to learn email tech (SMTP, SPF, DKIM, DMARC).
• Experience with support platforms like Intercom, Zendesk, etc.
• Problem-solving attitude and willingness to take initiative.

     Nice to have:

• Basic knowledge of HTML or WordPress.
• Experience in email marketing or deliverability.

At Starnavi, we value proactivity, curiosity, and clear communication. Join us and grow your skills in a collaborative, remote-friendly environment.