Customer Support Manager

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• Ability to learn quickly;
• Strong PC user skills;
• Fast and grammatically correct writing;
• Willingness to help;
• Customer focus and politeness;
• Stress resistance;
• Ability to work night shifts.
• Work Conditions:
• Standard schedule: 2/2 shifts, 12 hours each;
• Fully remote work;
• The agent must ensure a stable internet connection and have a PC that meets modern technical requirements.