Retention Manager (email, SMS, push) to $2100

About Us
Mamma Mia Covers LLC is the official distributor of the Italian furniture cover brand Paulato. Since 2018, we have been actively growing in the US and Canadian markets, creating home products that add comfort and practicality to every space. Thanks to our professional team, we fulfill over 4,000 orders monthly through Amazon and other platforms.

We are currently looking for a responsible and motivated Retention Manager who will take charge of developing and implementing customer retention strategies, automating marketing communications, and optimizing the Customer Journey to increase LTV and Retention Rate.

What We Offer:

• Financial Stability: Competitive salary in USD with regular monthly payments and coverage for accounting support for individual entrepreneurs.
• Flexible Work Schedule: Full-time employment with remote or hybrid work options. You can work remotely or visit our office in Kyiv several times a week.
• Professional Development: Compensation for specialized courses and programs to support your growth. We encourage skill development and provide access to educational resources.
• Team Support: A transparent vacation system and additional days for important life events. We care about your work-life balance, ensuring a healthy work environment. And don’t forget a day off on your birthday!
• Innovative Tools: Utilize modern automated systems for time management (Time Doctor) and project management (Asana) to enhance your efficiency at work. We actively use AI and other automation tools.

• Adaptation and Probation Period: The probation period is fully paid and lasts 2 months, with the possibility of completion in 1 month, depending on your adaptation speed.

   

What We Expect from Candidates:

• At least 1 year of experience in e-commerce retention marketing (email, SMS, push).
• Proficiency in Klaviyo, Attentive, Shopify, and Triple Whale.
• Strong analytical thinking: working with data, identifying growth opportunities, and optimizing processes.
• Experience with AI tools for content personalization.
• Experience in creating automated marketing campaigns.
• Basic skills in Figma for email template design and writing technical specifications.
• Experience collaborating with marketing teams, copywriters, and designers.

• Upper-Intermediate English level (or strong B1).

   

Key Responsibilities:

• Development and implementation of retention marketing strategies (email, SMS, push).
• Create automated marketing campaigns for Klaviyo and Attentive.
• Customer segmentation and personalized communication based on Shopify and Triple Whale data.
• Optimization of Customer Journey Map to increase customer engagement.
• A/B testing to improve the effectiveness of email and SMS campaigns.
• Analysis of LTV, AOV, and Retention Rate, with developing strategies for their growth.
• Collaboration with the marketing team to create high-quality content.

• Utilizing AI tools for personalization and marketing process optimization.

   

Why Choose Us?
At Mamma Mia Covers, we create an environment where your skills can develop and bring real benefits to our clients. We value reliability and innovation, supporting each individual on their path to professional growth. If you resonate with our values of reliability and creativity and want to grow with us, we look forward to receiving your resume!