Technical Support Engineer Offline

Motorsport Network is currently seeking a Technical Support Engineer to join our expanding team on a remote full-time basis. 

Requirements:

• Experience in Office 365 administration, including licensing, SharePoint, MS Azure, and Azure Active Directory troubleshooting.
• Solid understanding of tenant-wide policies, compliance settings, and security configurations.
• Experience with Multi-Factor Authentication (MFA) configuration and troubleshooting within Entra ID (Azure AD).
• Administration and troubleshooting skills for SharePoint Online, OneDrive, Outlook, and Teams.
• Familiarity with helpdesk platforms like Zendesk or similar.
• Experience in troubleshooting networking, hardware, software, and IT security issues.
• Google Workspace administration (user accounts, groups, permissions, and settings).
• PowerShell scripting skills for Microsoft 365 and Azure administration (a plus).
• Strong analytical and problem-solving skills with a proactive approach.
• Ability to provide clear, professional, and customer-friendly support.
• Excellent communication skills and the ability to work effectively in a dynamic environment.
• Intermediate or higher level of English proficiency.
   

Responsibilities:

• Manage licensing, user access, and permissions in Microsoft 365.
• Configure and manage tenant-wide policies, compliance settings, and security configurations.
• Configure and troubleshoot Multi-Factor Authentication (MFA) within Entra ID (Azure AD).
• Provide remote support to employees and customers across multiple platforms.
• Handle support requests through Zendesk (or similar helpdesk platform).
• Troubleshoot networking, hardware, software, and IT security issues.
• Administer and maintain Google Workspace accounts and settings.
• Monitor website availability and performance to ensure consistent uptime.
• Analyze and troubleshoot issues beyond standard procedures.
• Make informed decisions in technical support situations.
• Identify root causes and implement effective solutions.
   

What We Offer:

• Remote-only work environment.
•  Shift schedule (UTC+2): Day 1: First shift (10:00 – 19:00), Day 2: Second shift (16:00 – 01:00), Day 3: Day off
• 18 + 5 (annual leave and sick leave) paid days.
• Work as an individual entrepreneur (FOP 3rd group), accounting support.
• Professional growth and development opportunities.
• Collaborative and supportive team environment.