Customer support specialist

Required skills

• 3+ years of experience in support of software applications or products
• Analytical and troubleshooting skills
• Strong ability to locate and describe the problem, attentiveness to the details
• Ability to effectively communicate technical information in non-technical terms
• Great teamwork skills
• Strong desire to be always helpful
• Experience with Jira, Confluence, ServiceDesk
• Upper intermediate English level

As a plus

• Understanding of UX/UI principles
• Basic knowledge of HTTP protocol and REST API

Responsibilities

• Provide the 2nd line of application product/technical support for our customers
• Identify, analyze and troubleshoot product issues and provide our customers with effective solutions
• Defect management through the operational flow
• Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development
• Help building and improving the process allowing for a smooth, simple and fast integration for our customers
• Document common support cases in the company’s knowledge base
• Provide feedback on the efficiency of the customer service process
• Help the customers to configure our product up to their business needs
• Eliminate all the reasons that might make customers leave

We offer

• Ability to work on interesting and complex product
• Ability to impact product roadmap
• Working schedule: Mon-Fri, starting from 9am CET
• Competitive salary according to qualification (PE setup)

If you want to develop, initiative and result oriented, our company is waiting for your resume.