Technical Writer

About Us 
Proxima Research is a leading provider of innovative cloud software solutions for the Pharmaceutical Industry. We empower businesses to achieve scalability, efficiency, and seamless digital transformation. Our commitment to cutting-edge technology and exceptional customer experience drives everything we do. We're seeking a skilled Technical Writer to join our team and translate complex concepts into user-friendly documentation. 

Position Overview 
As a Technical Writer, you will play a vital role in bridging the gap between our technical teams and customer Admins and end-users. Your primary responsibility will be to create clear, accurate, and engaging documentation for our cloud-based products and services, ensuring that both technical and non-technical audiences can understand and utilize our solutions effectively. 

Key Responsibilities 

• Develop, edit, and maintain user manuals, admin manuals, implementation guides, API documentation, knowledge base articles, and other technical materials for our cloud software products. 
• Collaborate with product managers, architects, and developers to understand product features, workflows, and updates. 
• Translate technical jargon into concise, easy-to-follow content for a diverse audience, including system administrators, developers, and business users. 
• Ensure documentation adheres to company style guidelines, industry standards, and accessibility best practices. 
• Manage multiple documentation projects simultaneously, prioritizing deliverables to align with product release schedules. 
• Leverage tools like Zendesk, or CMS platforms to publish and manage content effectively. 
• Continuously gather user feedback to improve documentation clarity, usability, and relevance. 

Qualifications 

• Proven experience as a Technical Writer, preferably in a cloud software or SaaS environment. 
• Excellent written and verbal communication skills with a strong written command of English. 
• Ability to comprehend and articulate complex technical concepts clearly and concisely. 
• Proficiency with documentation tools such as Zendesk, Confluence, JIRA and  Microsoft Office Suite 
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and understanding of basic software development workflows (e.g., APIs, CI/CD pipelines). 
• Strong organizational skills and ability to work independently in a fast-paced, dynamic environment. 
• Experience with version control systems (e.g., Git) and knowledge of Agile development methodologies is a plus.