Customer Support Manager (AdTech)

SmartyAds is a passionate and ambitious team of professionals who redefine the standards of advertising and monetization worldwide by building robust and efficiency-driven programmatic platforms. We started back in 2011 and since then we grew until we found ourselves as an award-winning international company with our own tech infrastructure, 150+ team members onboard, and products highly praised by international experts (awards: The Drum DADI, Stewie, MartechBreakthrough, SIA, and more).

How does it all become possible? We focus on our people — we welcome big ideas, provide you with the freedom to grow, and offer support on every stage of your professional development with us. Join an environment where everyone feels connected, supported, and heard so you can do your best work and progress fast professionally like dozens of our account managers, sales, ad ops, and developers already did.

Responsibilities:

• Process incoming publisher registrations and onboard them to our platform.
• Proactively monitor customer accounts, analyze their performance, and reach out to publishers to offer optimizations where relevant.
• Conduct calls with publishers to gather insights and use data to enhance processes and improve the client experience.
• Execute product demo for potential customers.
• Work with departments of Operations, Sales and Finance so the best possible service is delivered to customer.
• Resolve technical issues in cooperation with the tech team.
• Ensure increase in profit made by publishers on our platform.
• Maintain warm and friendly relationships with all the clients
   

Requirements:

• Fluent English
• Knowledge of Google Drive tools and MS Excel.
• Experience in customer service/customer support 1+ year.
• Ability to think critically and analyze the data.
• Result-oriented with good problem-solving and prioritization skills.
• Client-oriented and Empathy and negotiation skills.
• Be attentive to details.
• Have strong organizational skills.
• Be able to work in conditions of multitasking.
• High degree of autonomy.
   

Will be a plus:

• Experience in IT 1+ year.
• Understanding of Header Bidding technology, OpenRTB auction, and programmatic advertising.
• Experience with working with publishers, content websites, media groups, app developers
   

Benefits:

• Flexible work setup: Choose between fully remote, hybrid, or office-based in Kyiv, Odesa, Lviv, or Mykolaiv with refreshments/snacks and dedicated spaces for relaxation and leisure activities.
• Professional growth: Join a strong team, access courses and conferences, and utilize our electronic library for continuous learning.
• Performance-based annual salary reviews: Fair and competitive compensation tied to your work performance.
• Work-life balance: Enjoy 22 paid vacation days per year.
• Well-being support: Comprehensive medical insurance, paid sick leaves, and access to a corporate psychologist.
• Vibrant corporate culture: Offsite parties, celebrations, team-building activities, sporting events, and corporate gifts/bonuses.