Head of Customer support (iGaming)

BigD is seeking a talented Head of Customer Support to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

What to do:

• Personal communication with clients (Voice, text). 
• Supervising of customer support team. 
• Increase customer support satisfaction rate. 
• Set KPI for the team, and develop the gambling expertise within the customer support team 

• Biweekly customer support efficiency + most frequent problems report.

   

We are looking for:

• Proven experience as a Head/Lead of customer support in a B2C online gambling brand.  
• Knowledge of sales, customer support, and gambling psychology
• Supervising of customer support team.
• Experience with Salesforce or similar tools

• English spoken theB2+

   

Will be a plus:

• Proficiency in Spanish

   

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for a birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy

• Stable salary payment

   

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.