Data Analyst – (Tableau Expert) Offline

We are a dynamic and rapidly growing company, seeking a highly skilled Data Analyst to join our team. The ideal candidate will have hands-on experience in working with Tableau, building reports and dashboards, and supporting business teams with data-driven insights.

Key Responsibilities:
 

Data Reporting & Visualization:

• Develop and maintain Tableau reports and dashboards to track key business metrics related to transaction activity, approval rates, refunds, and chargebacks.
• Create and optimize data visualizations to provide actionable insights into merchant activities, risks, and billing performance.
• Regularly update reporting templates, ensuring accuracy and clarity for stakeholders across departments.

Billing Analytics & Performance Monitoring:

• Analyze transaction data to identify patterns, anomalies, and opportunities to improve the transaction approval rate and payment solution strategies.
• Collaborate with billing teams to design and improve billing logic and process flows through data analysis.
• Conduct detailed analysis of refund and chargeback trends to provide strategic insights for improving financial operations.

Risk Assessment & Forecasting:

• Build and manage statistical models and forecast reports that evaluate traffic volumes, risk assessments, and acquirer bank requirements.
• Provide data-driven insights to help mitigate risks and improve payment solution performance.
• Analyze historical data and help predict future trends that impact revenue and payment processing strategies.

Cross-Functional Collaboration:

• Work closely with cross-functional teams including Marketing, Support, and Analysts to ensure smooth data integration and reporting accuracy.
• Serve as a key partner in identifying data needs and improving reporting processes for stakeholders.
• Assist partners (PSPs) in understanding and interpreting reports to drive decision-making.

Data Quality Control:

• Ensure data integrity by identifying discrepancies in billing logs, transaction records, and other critical datasets.
• Continuously monitor data quality and implement corrective actions as necessary.
• Collaborate with teams to develop more effective workflows for processing and analyzing data.

Documentation & Process Improvement:

• Maintain and update documentation for all reporting processes, analytics methodologies, and data quality standards.
• Suggest improvements to current reporting systems and methodologies to increase efficiency and reduce errors.

Qualifications:

• Proven experience with Tableau, SQL, and other data visualization tools.
• Strong analytical skills with experience in interpreting large datasets and providing actionable insights.
• Familiarity with payment processing systems, billing logic, and financial reporting.
• Excellent communication skills to interact with cross-functional teams and partners.
• Detail-oriented with a commitment to data accuracy and quality.

Preferred:

• Experience working in the financial services or payment processing industry.
• Familiarity with risk management processes and fraud detection analytics.