Customer Support Representative Offline

As a Customer Support Representative, you’ll be the frontline that our customers turn to when they need help. Whether it’s through chat or email, you’ll be their first point of contact — guiding them with patience, professionalism, and care.

Main responsibilities:

- Assist customers with their inquiries and provide clear, helpful solutions.
- Listen, analyze, and find the best way to resolve issues while ensuring follow-ups.

– Continuously learn about our product and keep up with any updates.

– Prioritize multiple conversations while working in a supportive and friendly team.

– Coordinate your weekly schedule with teammates to ensure smooth daily operations.

– Work 5 shifts per week, including 2 mandatory night shifts (or more if you choose!).

– Being a creator of the solutions as the product is fresh and you have the great opportunity to show yourself and influence the product growth

What we’re looking for:

– You genuinely enjoy helping people thru chats/emails and making their experience seamless because you are passionate about customer support, not how to get rid of the customer asap.

– Your ability to express yourself clearly and professionally makes a difference, having a positive, can-do attitude;

– You don’t just identify issues; you actively work on finding solutions.

– You can balance work and studies with ease.

– We love people who are curious and eager to develop their skills!

- Full English proficiency 

What we offer:

- We offer a competitive salary that matches your skills and experience.

- Work from anywhere and keep a good work-life balance.

- We offer courses and training compensation to keep your skills sharp.

- Work with a supportive and creative team.