Professional Services Associate (Fund Accounting)

Entrilia - Kyiv, Ukraine / Warsaw, Poland

About the job

Entrilia is a fast-growing invest-tech company building next-generation fund accounting software for Private Equity, Venture Capital, and Fund Administrators.

We’re looking for a Professional Services Associate to join our team. In this role, you’ll support clients using Entrilia’s fund accounting platform - managing support requests, resolving product-related inquiries, and collaborating with our product and engineering teams to ensure an excellent client experience.

This position is ideal for someone with a finance or accounting background, particularly with experience in audit, fund administration, or financial operations. A background in a Big Four or similar professional services firm is highly valued. You’ll use your analytical and communication skills to help clients succeed while learning the technology that powers modern fund accounting.

What You’ll Do

• Manage and resolve client requests via support channels
• Analyze client issues, identify root causes, and collaborate with engineers to ensure timely solutions
• Communicate effectively with clients to clarify issues, explain workflows, and provide progress updates
• Support product testing and validation of new features before release
• Document and track recurring issues, process improvements, and client feedback
• Collaborate with the product team to improve Entrilia’s platform and client experience
• Build strong client relationships through professionalism, reliability, and financial understanding

You, Ideally

• Hold a degree in Accounting, Finance, Economics, or a related field
• Have 2–5 years of experience in audit, fund accounting, fund administration, or financial operations (Big Four background is a plus)
• Understand accounting principles and financial reporting workflows
• Have strong analytical, organizational, and problem-solving skills
• Are confident communicating directly with clients in English (Upper-Intermediate or higher)
• Are proactive, detail-oriented, and comfortable working across teams
• Have experience with ERP systems, fund accounting software, or Business Central (a plus, not required)

What to Expect from Us

• Competitive compensation based on experience and expertise
• Unlimited PTO, with a recommended minimum of 4 weeks per year
• All equipment and tools needed to perform at your best
• Support for continuous learning and professional development
• A motivated, approachable team that values humor, transparency, and collaboration
• A culture of autonomy, ownership, and fast decision-making
• Exposure to both the financial and technical aspects of fund accounting software

Why Entrilia

At Entrilia, you’ll bridge the worlds of finance and technology - helping investment firms modernize their fund accounting processes while learning how a SaaS platform evolves and scales. You’ll be part of a skilled, collaborative team that values expertise, curiosity, and continuous improvement.