Customer Support Specialist to $1000

We are elai.io, an innovative AI-driven startup specializing in video generation. Recently acquired by Panopto — a leader in interactive video solutions — we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.

We are looking for a Customer Support Specialist to join our team, where you will play a key role in supporting clients’ needs and contributing to one of the best products in the video-generation field.

It’s a match if you:
– Have strong communication skills;
– Have excellent verbal and writing English;
– Are self-organized and result-oriented;
– Have the ability to quickly understand software products' UI;

– Have experience with utilizing and troubleshooting API.

Your everyday tasks:
– Respond to customer queries in a timely and accurate way, via email or chat;
– Identify customer needs and help customers use specific features;
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
– Update our internal databases with information about technical issues and useful discussions with customers;
– Monitor customer complaints and reach out to provide assistance;
– Follow up with customers to ensure their technical issues are resolved;
– Gather customer feedback and share it with our Product, Sales, and Marketing teams.

We offer:

– Opportunity to work with a highly qualified international, friendly team;

– Decent and timely payment, fixed in USD;

– The most flexible work schedule, including remote work;

– Unlimited time off.