Operations/Account Manager $$ Offline

Trinetix DesignOps Team provides services that support high quality crafts methods and processes within the Design Department. 

About us: 

• DesignOps Team provides services to all design teams by organizing processes around the projects; 
• We establish collaboration across all design teams, development and other departments; 
• Our goal is to make design processes scalable, robust and rapid, without jeopardizing quality and creativity; 
• We help entire Design Department maintain established processes, collaborate with each other and create design culture; 
• We understand the value of design and appreciate people who work with us. 

Responsibilities: 

The "relationship guru" who keeps clients and team happy, ensures projects run smoothly and handles billing and invoicing. This position is perfect for a proactive individual who thrives in a dynamic environment and has a passion for improving workflows, managing resources, and supporting a collaborative team culture.  

    Finance and Document Management: 

• Manages billing and invoicing processes for clients, ensuring timely and accurate invoicing and addressing any client concerns related to billing or payments. 
• Composes the project cost estimates and work plans and delivers them to clients. 

• Creates Statement of Work and related documents for the projects in collaboration with the Legal team. 

   

  Client Relations: 

• Develops and maintains strong relationships with existing clients. 
• Identifies opportunities for upselling and cross-selling services in close collaboration with the responsible Lead Creative Project Manager. 
• Monitors client satisfaction and addresses any concerns. 
• Team Well-being and Culture:  
• Establish and maintain processes to monitor and enhance the team’s well-being, ensuring a supportive work environment.  
• Mediate and resolve conflicts within the team to maintain a positive and collaborative dynamic.  
• Advocate for the team’s needs and challenges with leadership to secure necessary resources and support.  

• Mentor team members to foster their professional growth and development.  

   

  Process Optimization and Operations:  

• Define, refine, and document design processes to ensure efficiency and clarity across projects.  
• Evaluate and maintain design tools to align with team needs and improve integration with other systems.  
• Develop and manage standardized documentation and templates to streamline operations.  
• Ensure all operational processes are carried on in an appropriate way. 

• Help team leads with people operations (onboarding, offboarding, feedback sessions, etc.). 

   

  Project Coordination: 

• Collaborates with internal teams to deliver outstanding services and meet client expectations from a business perspective. 
• Ensures seamless communication between clients and the studio throughout the relationship. 
• Receives, processes and transitions incoming project requests to Lead Creative Project Manager. 
• Oversees active projects to make sure all client targets are met. 

• Facilitates regular Retrospective meetings throughout the projects’ execution. 

   

  Resource & Capacity Planning: 

• Manages and oversees resource allocation and team capacity planning. 
• Supports connecting people from other teams or organizations. 
• Design system management:  
• Records and addresses team feedback on the design system, ensuring questions are answered and actionable tasks are created.  
• Manages the design system backlog by prioritizing updates and communicating changes to the team and stakeholders.  

Requirements  

• Excellent communication and interpersonal skills 
• Strong organizational skills with a high attention to details 
• Strong analytical and problem-solving skills 
• Proactive and collaborative mindset 
• Enthusiasm for fostering a healthy environment in a team 
• Advanced English 
• Good “relationships” with Microsoft 360 and reports 
• Proficiency in Agile methodologies, project management tools (Clickup, Jira, Asana or Trello) 
• 2+ years of experience on similar positions 
• Experience working with design teams or IT projects is a must 
• Experience working with Enterprise would be a plus