Head of Operations / COO (Gambling) $$$$ Offline

We are proud of our achievements and corporate culture, which has already led our holding to success on the international level.
Now we will translate this experience into our new direction — Slots’n’go in partnership with one of the best technology companies in the world.

Our goal is to create a unique and immersive gaming experience that will set us apart in the global market thanks to advanced technologies.
 

Our goal is to create a unique and immersive gaming experience that will set us apart in the global market thanks to advanced technologies.

Position Overview:
We are seeking a highly skilled and experienced Head of Operations to lead our team. The ideal candidate will have a deep understanding of the gambling industry, a proven track record in creation and management Gambling company from scratch, the ability to develop and implement effective operational strategies.

Responsibilities:

Operations Management:

• Ensuring the smooth running of all online casino operational processes.
• Optimizing current processes to improve efficiency and reduce costs.
• Developing and implementing the company’s operational strategy.

Team Coordination:

• Managing and coordinating the work of various departments, including customer support, payment processes, technical support and marketing.
• Setting clear goals and KPIs for teams and monitoring their achievement.

Monitoring and Analysis:

• Analyzing key metrics and data for decision-making.
• Monitoring market trends and adapting operational strategies accordingly.

Risk Management:

• Ensuring compliance with all legal and regulatory requirements.
• Managing risks associated with operational activities.

Communication with partners and external organizations:

• Interacting with partners, suppliers and regulators.
• Representing the company at external events and forums.

Ensuring quality of service:

• Guaranteeing a high level of service and customer satisfaction.
• Development and implementation of customer service standards.

Requirements:

• 5+ years in Gambling industry;
• 3+ years of proven experience as a Head of Operations, Head of Casino, Head of Regions (or similar role) in Gambling;
• Experience in building a gambling company from scratch;
• Hands-on experience with different directions in Gambling structure;
• Deep understanding of all processes, structure and capabilities of the gambling team;
• Analytical and structured mindset;
• Absolute independence and the ability of decision making;
• “We can do” mindset;
• Critical thinking and risk management;
• High communication and managerial skills;
• English — B1;

We offer

• Financial stability and competitive salary;
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
• A dynamic and flexible startup environment that encourages innovation;
• 24 paid vacation, not limited sick leaves, additional day-offs;
• Remote work/Hybrid in Kyiv;
• The perspective of development in FinTech with a focus on a foreign market.