Customer Support

Job Summary:
We are looking for a Customer Support Specialist to manage all communications with our customers across four key projects. The ideal candidate will be adept at providing support via email and chat, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and support requests through Atlassian Service Desk, Email and chat in a timely and professional manner.
• Provide accurate information on products, services, and project details while maintaining a deep understanding of the four projects.
• Troubleshoot and resolve customer issues effectively, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and feedback within our CRM system.
• Collaborate with other teams to escalate issues and provide advanced support when necessary.
• Identify trends in customer feedback and suggest improvements to enhance the customer experience.

• Assist in the creation of FAQs, knowledge base articles, and support documentation.

   

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• 1-2 years of experience in customer support or a similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-oriented attitude.
• Proficiency in using email and chat support tools; experience with CRM software is preferred.
• Ability to sew will be considered a significant plus.

• Ability to work independently and manage time effectively in a fast-paced environment.

   

What We Offer:

• Competitive salary and benefits package.
• Opportunities for training and professional development.
• A supportive and collaborative work environment.
• A fully remote work environment with flexible hours.