Customer Support Representative with Polish language

We, ChoiceQR, are a global food tech startup with offices in Prague, Warsaw, and Kyiv. Our product is a SAAS solution designed for restaurants, cafes, and hotels. It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program. Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.

What matters to us:

- It would be great if you had experience as a support manager.

- Ideally, you've worked for at least a year in SAAS projects, and have some background in HoReCa and IT.

- Team spirit is crucial.

- We value initiative and proactive approach.

- Experience in online chats or customer support services is a plus.

- CRM skills would be beneficial.

- A systematic approach to daily tasks is important.

- Proficiency in Polish is required.

What you'll be doing:

- Helping customers resolve their issues through our support line.

- Prompt responses in support chats and messengers, calls.

- Documenting and forwarding customer feedback to improve our app.

- Keeping track of technical issues reported by customers.

What we offer:

- - Flexible work hours, daily shifts Mon-Fri (9-17), evening shifts (17-22), weekend shifts (10-22)

- Experience in an international IT company.

- Paid vacations.

- A high-quality product.

- Interesting tasks and challenges.

- Opportunities for career growth.