Head of Retention/Head of CRM Offline

We are an international product company in the iGaming industry with a robust presence in global markets. As part of our ongoing expansion and commitment to excellence, we are excited to announce an opportunity for a highly motivated and experienced Head of CRM/Retention to join our dynamic team.

Mission:

In the role of Head of Retention, your mission is to be a seasoned leader capable of driving our CRM team to increase the company's turnover in the iGaming industry. We are in search of an ambitious professional who can develop and implement CRM strategies, achieve key performance indicators, and create successful plans and campaigns.

Responsibilities:

•Setting retention goals, planning and managing CRM strategy;

•Development and implementation of KPIs for CRM department together with HRD of the company;

•Achievement of KPIs on a regular basis: increase of company turnover in 2 casino/sportsbook areas;

•Create a promotional plan for tactical campaigns, coordinate technical execution and placement of offers, track the success of campaigns (casino/sportsbook);

•Manage call center processes and team;

•Develop product feature roadmaps from start to finish;

•Team management - evaluate team performance, improve team effectiveness;

•Writing documentation (business requirements) for new/current functionality;

Key skills:

•Experience of working at the position of Head of CRM in iGaming industry from 3 years

•Demonstrates comprehensive knowledge of the iGaming sector, with a focus on a balanced ratio of 50% betting and 50% gambling or predominantly betting.

•Experienced people manager with a strong track record of leading diverse teams;

•Experience in collaborating and developing strong relationships with internal and external contacts;

•Data literate with strong analytical skills and knowledge of industry KPIs;

•Experience in creating, delivering, and reporting on successful CRM roadmaps.

What We Offer:

•Full-Time Office in Cyprus or Remote Work: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

•Young and Ambitious Team of Specialists: Join a team of like-minded, passionate professionals who are eager to make a difference.

•Professional Development: We value your growth and provide opportunities for continuous learning and development.

•English Speaking Environment: Immerse yourself in an English-speaking work environment, enhancing your language skills.

•Premium, Bonuses, and Other Benefits: Your dedication is rewarded with a competitive salary, bonuses, and a range of additional benefits.

•Visiting Exhibitions and Worldwide Conferences: Stay at the forefront of industry trends by attending exhibitions and global conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!