Email and omnichannel marketing specialist

Email and omnichannel marketing specialist

Company:

NeuCurrent

Location:

Remote

NeuCurrent is an AI powered CRM and omnichannel marketing platform for retailers. NeuCurrent empowers brands to connect with their customers more intelligently – through real-time personalization across email, SMS, WhatsApp, and push. 

We are looking for a motivated, bright and independent Email and omnichannel marketing specialist with at least 2 years experience.

Why you should apply:

If you want to be part of the fast growing business and team, generate your own ideas, and see the direct impact of your work on the business of the users, you should consider applying for this job.

Apply if you want to try yourself in something new!

About company:

At NeuCurrent we are building a disruptive technology for retail which enables all retailers to implement data driven customer retention without expensive data analytics and marketing resources. We are actively expanding in Europe at present.

Our values:

We care for our people and customers

We develop innovation that generates real benefit

We are not afraid to take risks and see failure as a learning opportunity

We are determined and always look for solutions to move forward

Main responsibilities:

Building email and omnichannel communications for our clients (email, push, Viber, WhatsApp)

Supporting our clients with adoption and use of NeuCurrent platform

Provide our clients with training for the use of the platform

Be the first point of contact for our clients for queries related to the use of the platform

Introducing clients to new features of the platform

Be responsible for collecting customer feedback and identifying critical issues for continuous platform improvement

Use and maintain appropriate tools (e.g. Slack) for customer communication, queries, feedback, and our answers. Build a database of most frequent client queries and answers

Managing communication with customers by directly providing answers to their questions, setting clearly waiting times, and solving customer problems

Be a key link between our clients and NeuCurren product development team by contributing to the product roadmap with critical improvements

Be the key person to set up and develop customer support process

Represent NeuCurrent clients in our team meetings

Professional Requirements:

This position requires strong experience in email marketing / CRM, specifically in retail

Strong knowledge of HTML or similar programming language

Problem solving skills

Great attention to detail

An excellent communicator

An excellent oral and written English is a must as you will provide support to the English speaking customers

Personal Qualities:

A self-starter who has the experience and confidence to act independently

Have a positive mindset and attitude to solve problems and represent NeuCurrent with our customers

A strong team player who is keen to learn and share her/his knowledge

Enthusiasm and desire to progress professionally to a managerial role

Be inquisitive to ask the right questions and understand our customers’ issues

What we offer:

Exposure to retailers across industries - fashion,FMCG, grocery and luxury resale

We have a young, highly motivated, and talented team

You will have a lot of freedom in your field to create direct impact on our clients and NeuCurrent business and product development

You will become an integral part of new product development

You will have plenty of opportunities to make your own decisions

You will have unlimited opportunities to progress to managerial roles in our fast growing company