Customer Support Representative $650-900 Offline

The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems. Full-time

night shift 00:00 - 8:30

Main Responsibilities:

- provide excellent support to customers via phone-calls;

- create and process support tickets

- Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using

- available resources over the phone and email;

- Ability to work independently via ServiceNow ticket queue or on the phone with customer in resolving end user Telephony related issues.

- Ability to interact with internal employees and collaborate with onshore Telephony peers.

Mandatory Requirements:

basic knowledge of hosting and e-mail services;

good interpersonal, analytical and problem solving skills;

good written and spoken English.