Technical support specialist

Requirements:

English — upper-intermediate and higher (speaking and writing)

Time management skills

Analytical mindset

Ability to work in a team-based environment

A systematic approach to problem-solving

Familiarity with Microsoft Office solutions or similar (Word, Excel)

Will be a plus:

Work experience in technical support

Experience with databases and SQL

Experience with HTTP requests and data interchange file formats (such as JSON and XML)

Familiarity with log analysis and containerized environments

Familiarity with product development life-cycle

Experience with ticketing systems (Zendesk, Jira)

Familiarity with iOS, iPadOS

Familiarity with any programming language

Experience with any Unix-influenced systems

Responsibilities:

Processing customers requests

Simulating users cases in the test environment;

Communication with clients via phone calls, emails, jira;

Resolving product related issues;

Integration support;

Bug reproducing / reporting;

Data issues research

Work Schedule: 
Hybrid model with 3 days per week in the office and 2 days of remote work.