Customer support engineer $1000-2000 Offline
Customer (Tier1) Support Engineer
Requirements:
- Upper-intermediate/Advanced English skills (written, spoken, ability to read and understand technical documentation);
- Excellent communication skills, being able to give calm and concise explanations to non-tech audience.
- Willingness to learn and adapt to frequent customer workflow changes.
- Research and problem diagnostics skills.
- Poweruser IT and networking knowledge (on the level of Junior Helpdesk/Servicedesk/Sysadmin position).
- Ability to read and understand technical system error logs (JSON, Kibana).
- Communication availability outside of regular working hours.
- Highly desirable:
- Work experience with Grafana, Kibana, Jira, Confluence.
- Knowledge and understanding of financial trading concepts.
- Responsibilities:
- Rapid response when an incident is reported, prompt and informative communication with the VIP customers across the globe.
- Compensated on-call duty outside of regular working hours (~9 hours per week).
- Investigating incidents, collecting and processing data, evidence and statistics for proper incident documentation and/or escalation.
- Estimating the impact and priority of incidents that occur, informing and cooperating with development team to help resolve high-impact incidents.
- Diagnosing and resolving minor incidents and clarifying product usage issues for non-tech customers.
Benefits we offer:
- Healthcare program (After trial period of 3 month)
- Paid vacation (20 business days), and sick leaves (100% coverage)
- Employee referral program
- Educational programs
- Out of office team building activities
Anastasiia Usyk
HR Manager
The job ad is no longer active
Job unpublished on
21 March 2023
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