Requirements: - Upper-intermediate/Advanced English skills (written, spoken, ability to read and understand technical documentation); - Excellent communication skills, being able to give calm and concise explanations to non-tech audience. - Willingness to learn and adapt to frequent customer workflow changes. - Research and problem diagnostics skills. - Poweruser IT and networking knowledge (on the level of Junior Helpdesk/Servicedesk/Sysadmin position). - Ability to read and understand technical system error logs (JSON, Kibana). - Communication availability outside of regular working hours.
- Highly desirable: - Work experience with Grafana, Kibana, Jira, Confluence. - Knowledge and understanding of financial trading concepts.
- Responsibilities: - Rapid response when an incident is reported, prompt and informative communication with the VIP customers across the globe. - Compensated on-call duty outside of regular working hours (~9 hours per week). - Investigating incidents, collecting and processing data, evidence and statistics for proper incident documentation and/or escalation. - Estimating the impact and priority of incidents that occur, informing and cooperating with development team to help resolve high-impact incidents. - Diagnosing and resolving minor incidents and clarifying product usage issues for non-tech customers.
Benefits we offer:
- Healthcare program (After trial period of 3 month) - Paid vacation (20 business days), and sick leaves (100% coverage) - Employee referral program - Educational programs - Out of office team building activities
Anastasiia Usyk HR Manager
Protonix is an agile technology company focused on providing innovative end-to-end SaaS solutions to CFD brokers. Our high-tech software supports the full suite of brokers needs, enabling businesses to operate more effectively and offer their customers and intuitive, reliable, action-driven platform that facilitates and drivers trading.