Tier2 Technical Support Engineer Offline

Looking for a Tier2 Technical Support Engineer to work on a stable project (security management solutions)

Remote, full-time, long-term

Working Schedule: 09.00 am - 6.00 pm CET

Requirements:

• 2+ years of experience

• Knowledge of Unix/Linux systems

• Proven working experience in enterprise technical support, IT support or as a technical engineer

• Experience in supporting security solutions, including knowledge and hands-on experience with network devices and network architectures (firewalls, routers, load balancers)

• The advantage of experience with CISCO, Palo Alto, Checkpoint, Fortigate and other leading network security vendors

• English: Upper-Intermediate

Responsibilities:

• Take ownership of customer issues that have been reported and see problems through to resolution

• Troubleshoot and identify solutions to resolve customer issues

• Provide prompt and accurate feedback to customers

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Ensure proper recording and closure of all issues

• Document knowledge in the form of knowledge base tech notes and articles

Project:

The leader in proactive security management solutions provides automated tools that help network security and operations teams prevent cyber threats, reduce risk exposure and demonstrate network compliance with regulations.