Customer Support Engineer Offline

We’re looking for a communicative stress-resistant Customer Support Engineer who will deliver exceptional support and value to Hiveon - the world’s number one software for crypto miners. This role requires a high level of organization and exceptional communication skills.

ABOUT YOU

- 1+ years of experience in customer/technical support (L1/L2) in IT product companies

- Fluency in English. You don’t need to nail Passive Voice in Past Perfect but you MUST be able to freely communicate with English speakers, in both written and spoken form

- Good communication skills (obviously), angry customer management + stress-resistance

- Good computer hardware knowledge (assembling, BIOS setup, troubleshooting etc)

- Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions

- Experience with Jira

- Time management skills

WILL BE A PLUS

- Mining experience (practical or theoretical)

- Linux skills (installation, troubleshooting, command line)

- Previous experience in crypto

ABOUT THE ROLE

- Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction

- Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support

- Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service

- Cooperate with product development team (Product, Design, Engineering teams) on users’ feedback on the improvement of our software

- Be accountable for the troubleshooting, communication, and tracking of all issues

PERKS 🧡

- Being a BLOCKinCHAIN, forming the largest crypto-mining ecosystem in the world

- Healthy corporate culture all over the company (94% of our team would recommend Hiveon to their friends. 45% of our newcomers joined us through internal referrals in 2022)

- Remote work with absolutely flexible working hours

- Unlimited vacations & sick leaves

- Learning & Development events compensation

- Freedom of innovation and creativity - actions speak louder than words( unless you’re a writer, of course 🙂)

- Only necessary processes and no bureaucracy

Feel the vibe? Join if so 🔥