Customer Support Engineer (offline)

We’re looking for a communicative stress-resistant Customer Support Engineer who will deliver exceptional support and value to Hiveon - the world’s number one software for crypto miners. This role requires a high level of organization and exceptional communication skills.

ABOUT YOU
- 1+ years of experience in customer/technical support (L1/L2) in IT product companies
- Fluency in English. You don’t need to nail Passive Voice in Past Perfect but you MUST be able to freely communicate with English speakers, in both written and spoken form
- Good communication skills (obviously), angry customer management + stress-resistance
- Good computer hardware knowledge (assembling, BIOS setup, troubleshooting etc)
- Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions
- Experience with Jira
- Time management skills

WILL BE A PLUS
- Mining experience (practical or theoretical)
- Linux skills (installation, troubleshooting, command line)
- Previous experience in crypto

ABOUT THE ROLE
- Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
- Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
- Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
- Cooperate with product development team (Product, Design, Engineering teams) on users’ feedback on the improvement of our software
- Be accountable for the troubleshooting, communication, and tracking of all issues

PERKS 🧡
- Being a BLOCKinCHAIN, forming the largest crypto-mining ecosystem in the world
- Healthy corporate culture all over the company (94% of our team would recommend Hiveon to their friends. 45% of our newcomers joined us through internal referrals in 2022)
- Remote work with absolutely flexible working hours
- Unlimited vacations & sick leaves
- Learning & Development events compensation
- Freedom of innovation and creativity - actions speak louder than words( unless you’re a writer, of course 🙂)
- Only necessary processes and no bureaucracy

Feel the vibe? Join if so 🔥

About Hiveon

Hiveon is a team of devoted engineers, professional crypto miners, and blockchain adepts. We’ve been building efficient products for individual and enterprise clients for over 5 years and have gained 600,000 mobile users with 4.5 million connected mining devices.

At the moment, we are developing three branches:
- Crypto Mining
- Web3
- Energy

We believe that blockchain is not solely about crypto and trading – it is a powerful solution that can transform many spheres of life. And we are working every day to make it happen.

There’s one thing that unites us all: it’s the commitment to innovation, efficient technologies, and new architectural solutions like Golang, PostgreSQL, ClickHouse, Redis/KeyDB, NATS, gRPC, Flutter, React, Vue.js, PHP, Swoole, Rust, temporal.io, Kubernetes, Docker, GCP.

Each team member gets our ultimate support on the way. We encourage, discuss, and implement even the craziest ideas.

And we are proud to say that freedom is our main value not only in theory but in practice – enjoy the unlimited vacation policy, flexible working hours, fully remote work, and a beneficial referral program.

We are building a world where blockchain technology comes at its core,
where Web3 is the reality,
where you break free.

So join in, develop kickass products, and be your best self!

Company website:
https://hiveon.com

DOU company page:
https://jobs.dou.ua/companies/hiveon/