T2-3 Technical Support Engineer Offline

On behalf of our client PerceptionBox is looking for a T2-3 Technical Support Engineer to work on a challenging healthcare project.

Responsibilities:

Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments;

Maintain deep knowledge of Company operations to support client/team technical requests effectively;

State machine management via UI (creating/modification states), troubleshooting;

Investigation of bugs, logs analysis, route case system research;

Develop documentation regarding installation, upgrades, support, and compatibility issues.

Requirements:

2 years of experience in an L2-L3 technical support;

T3 Tech support with 2-3 years experience in AWS systems

Extensive knowledge of SQL scripting;

Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction;

Knowledge of web technologies: HTML, CSS, JS, etc.;

Basic knowledge of troubleshooting performance issues in a distributed microservices environment;

Experience with monitoring/logging tools (Such as Grafana, Kibana, OpenTelemetry, Jaeger);

Proven record of working in a highly pressured multi-tasking environment and working independently;

Experience with OpenVPN;

Good communication skills and customer service focus;

Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.

Upper Intermediate English.

Will Be a Plus:

AWS Cloud — Experience working with Cloud solutions or in Cloud software Support Team;

2 years of experience as a Junior Node JS developer willing to do 6 months of Tech Support prior to joining the development team.