T2-3 Technical Support Engineer

On behalf of our client PerceptionBox is looking for a T2-3 Technical Support Engineer to work on a challenging healthcare project.

Responsibilities:

Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments;
Maintain deep knowledge of Company operations to support client/team technical requests effectively;
State machine management via UI (creating/modification states), troubleshooting;
Investigation of bugs, logs analysis, route case system research;
Develop documentation regarding installation, upgrades, support, and compatibility issues.

Requirements:

2 years of experience in an L2-L3 technical support;
T3 Tech support with 2-3 years experience in AWS systems
Extensive knowledge of SQL scripting;
Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction;
Knowledge of web technologies: HTML, CSS, JS, etc.;
Basic knowledge of troubleshooting performance issues in a distributed microservices environment;
Experience with monitoring/logging tools (Such as Grafana, Kibana, OpenTelemetry, Jaeger);
Proven record of working in a highly pressured multi-tasking environment and working independently;
Experience with OpenVPN;
Good communication skills and customer service focus;
Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.
Upper Intermediate English.

Will Be a Plus:

AWS Cloud — Experience working with Cloud solutions or in Cloud software Support Team;
2 years of experience as a Junior Node JS developer willing to do 6 months of Tech Support prior to joining the development team.

About PerceptionBox

Full-cycle application development and consulting shop with an HQ in Tel-Aviv. Founded by ex-trader and software engineer we are a rare breed of techies that understand both business and technology.

Quick facts:
Based in Tel-Aviv, Israel;
97% of our clients come from recommendation;
5+ clients a year get their MVP development with us and receive funding;
A nimble core-team of 30+ hardcore engineers that provide consulting, ensure rapid development.

Technology Expertise:
DevOps and Infrastructure;
Cross-Platform Development;
Full-stack development;
Agile consulting.

Company website:
http://www.perceptionbox.io

DOU company page:
https://jobs.dou.ua/companies/perceptionbox/