Support Manager (Remote) (offline)

You will be:

Oversee support for our CloudLinux OS and KernelCare products.
Work closely with our team of talented engineers who are supporting the company's customers
Plan and schedule support team’s work
Develop and monitor metrics to manage a performance support team
Act as a point of escalation for critical customer issues
Prioritize incoming support issues based on urgency and customer impact
Coordinate with product engineering teams on bug fixes, feature requests, and emergency issues
Ensure that the company exceeds customer expectations for support and response time SLAs


What you need for this position:

2+ years of experience in managing a support team
In-depth knowledge of Linux
Excellent organizational skills
Excellent English
Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible


We’ll give you:

The chance of a lifetime to get onboard a young, dynamic and fast-growing technology company
Access to ground-breaking technology, and the freedom to expand your skills
A full-time, regular monthly contract, with a competitive compensation paid in US dollars
Yearly compensation adjustments based on performance reviews
Paid vacation, compensation for coworking, English language training, individual coaching, paid sick leave, medical insurance (if based in Russia or Ukraine), additional national holidays for your region
The freedom to choose where to work, anywhere in the world, so long as you’re online


What are you waiting for?
Talk to us and make this a win-win for you and us. We are CloudLinux, and we need you to make the next move. Apply now!

About CloudLinux

Cloudlinux is a global remote-first tech company, that has designed a number of unique products for web hosting since 2009. We have over 4,500 clients including 1&1, LiquidWeb, GoDaddy, Dell, IBM Softlayer, etc. Over 20 000 000 websites in the world are being hosted on servers running CloudLinux OS.

CloudLinux team is more than 100 professionals from Eastern Europe, the EU, and the USA, with in-depth technical knowledge of hosting, kernel development, machine learning, web server security, and open source technologies. The company provides a great opportunity for professional growth and interesting, challenging work for those who really love technology.

Company website:
https://www.cloudlinux.com/