Support Manager (Remote) Offline

You will be:

Oversee support for our CloudLinux OS and KernelCare products.

Work closely with our team of talented engineers who are supporting the company's customers

Plan and schedule support team’s work

Develop and monitor metrics to manage a performance support team

Act as a point of escalation for critical customer issues

Prioritize incoming support issues based on urgency and customer impact

Coordinate with product engineering teams on bug fixes, feature requests, and emergency issues

Ensure that the company exceeds customer expectations for support and response time SLAs

What you need for this position:

2+ years of experience in managing a support team

In-depth knowledge of Linux

Excellent organizational skills

Excellent English

Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

We’ll give you:

The chance of a lifetime to get onboard a young, dynamic and fast-growing technology company

Access to ground-breaking technology, and the freedom to expand your skills

A full-time, regular monthly contract, with a competitive compensation paid in US dollars

Yearly compensation adjustments based on performance reviews

Paid vacation, compensation for coworking, English language training, individual coaching, paid sick leave, medical insurance (if based in Russia or Ukraine), additional national holidays for your region

The freedom to choose where to work, anywhere in the world, so long as you’re online

What are you waiting for?

Talk to us and make this a win-win for you and us. We are CloudLinux, and we need you to make the next move. Apply now!