L2 Support Engineer (with JS experience) (offline)

To handle inbound issues that are escalated from operations personnel and customer service. This relieves application development engineers to focus more time on development and L3 support. A Level 2 Support Engineer will develop a broad understanding of the domains within the platform and how a customer interacts with each domain. Strong demonstration of capability in this role can springboard into a product application development engineer or site reliability engineer role in the future.

Requirements:
Computer science related degree or equivalent work experience;
Technical background in software development or in customer support;
Able to read and understand javascript applications;
Able to communicate effectively in English both verbally and in writing;
Ability to quickly learn new skills and technologies.

Responsibilities:
Communication:
Monitor and respond to service now tickets in a timely manner;
Convert on-call tickets into Jira tickets with a detailed explanation of the problem and resolution plan;
Create and update technical support documentation;
Monitor and respond to service now tickets immediately.
Technical :
Escalate issues appropriately;
Investigate and fix bugs based on priorities;
Manage/support production releases;
Provide technical report/status updates for application development leads;
Investigate backlog CR’s, refactoring, upgrade frameworks/services;
Join application development teams to meet deadlines (new features development);
Reduce the burden on the application development team to support production.

What we offer:
50% cost compensation for attending courses and seminars on self-development;
Cost compensation for sports activities (6000 UAH per year);
Regular Performance Review;
Career opportunities;
Internal University;
English training courses at the office;
Annual paid vacation (18 working days);
Paid sickness leave (10 working days);
Corporate doctor;
Yearly Health Check-Up;
Corporate events.

About opinov8

Opinov8 is a technology service provider, with an Opinion on Innovation, we engage with our clients at any stage in their product engineering and innovation goals, with solutions being mainly collaborative and outcome driven. We are driven by delivering value, for our clients, through technological innovation.

We are a young energetic and dynamically agile company and the team behind opinov8 are software industry veterans. We are ambitious on our own and our client’s behalf and we do not look at a client engagement as a project, we are in it to help our clients build sustainable products, platforms, and businesses. In other words; our clients’ business is our business.
Being Opinov8rs is what we are, curious, adventurous and bold in innovation engineering and having a Technology Opinion is in our DNA.

We are head quartered in London, UK and have offices and development centres in Ukraine, Poland, USA, Colombia and Egypt.

Company website:
https://opinov8.com/

DOU company page:
https://jobs.dou.ua/companies/opinov8/