Customer Support Representative (offline)
Your main tasks will be:
- Provide B2С customer support of www.fanteam.com and related platforms to our B2B customers, via our ticketing system, email or Skype.
- Assist customers with their inquiries to closure.
- Solve any problematic situations and respond to all the requests and complaints received from the customers.
- Communicate effectively with team members, development teams, account management, and our Statscenter.
- Provide the necessary reporting to management.
What you should have:
- Experience from similar type of role / work.
- Proficient written and verbal Ukrainian and English skills.
- Excellent business communication skills.
- Strong desire to help customers and solve their problems.
- Ability to listen and come up with solutions to customers problems.
- Keen eye for detail.
- Ability to work from the Lviv office.
- Willingness to work shift hours day, evening, night shifts and weekends.
Would be a plus:
Experience from sports or sports knowledge.
Experience from the gambling or media industry.
Regulatory and compliance knowledge within gambling and iGaming.
As a person you are:
- Responsible, solution-oriented and enthusiastic about Customer Support
- Sport-loving, self-motivated, and with a positive attitude person.
- Good collaboration skills.
- Help your colleagues, not because you have to, but because you feel like it.
- Solution-oriented and flexible attitude that gets the job done.
Benefits:
We have established a very good working environment where we, among others, offer our employees flexible working hours, health-care benefits, professional courses and conferences.
Where will you work and with whom:
These days most of our team is working from home, however our office is open for everyone preferring a common office space! Our office is light and playful, located in the city center of Lviv.
We’re a social and united team, who love what we do. We believe in doing great work, and have fun while doing so!
Our environment:
- At Scout, you will meet challenges, get your own responsibility areas and get the chance to grow your own carrier.
- You will be heavily involved in the development of world-leading solutions with some of the world’s largest iGaming and media companies as clients.
- You will get much trust, and team support to solve exciting challenges.
- Provide B2С customer support of www.fanteam.com and related platforms to our B2B customers, via our ticketing system, email or Skype.
- Assist customers with their inquiries to closure.
- Solve any problematic situations and respond to all the requests and complaints received from the customers.
- Communicate effectively with team members, development teams, account management, and our Statscenter.
- Provide the necessary reporting to management.
What you should have:
- Experience from similar type of role / work.
- Proficient written and verbal Ukrainian and English skills.
- Excellent business communication skills.
- Strong desire to help customers and solve their problems.
- Ability to listen and come up with solutions to customers problems.
- Keen eye for detail.
- Ability to work from the Lviv office.
- Willingness to work shift hours day, evening, night shifts and weekends.
Would be a plus:
Experience from sports or sports knowledge.
Experience from the gambling or media industry.
Regulatory and compliance knowledge within gambling and iGaming.
As a person you are:
- Responsible, solution-oriented and enthusiastic about Customer Support
- Sport-loving, self-motivated, and with a positive attitude person.
- Good collaboration skills.
- Help your colleagues, not because you have to, but because you feel like it.
- Solution-oriented and flexible attitude that gets the job done.
Benefits:
We have established a very good working environment where we, among others, offer our employees flexible working hours, health-care benefits, professional courses and conferences.
Where will you work and with whom:
These days most of our team is working from home, however our office is open for everyone preferring a common office space! Our office is light and playful, located in the city center of Lviv.
We’re a social and united team, who love what we do. We believe in doing great work, and have fun while doing so!
Our environment:
- At Scout, you will meet challenges, get your own responsibility areas and get the chance to grow your own carrier.
- You will be heavily involved in the development of world-leading solutions with some of the world’s largest iGaming and media companies as clients.
- You will get much trust, and team support to solve exciting challenges.
About Scout Gaming Group
Scout Gaming Group is a licensed and regulated B2B provider of daily fantasy sports and betting solutions. Scout offers the only liquidity network for fantasy sports in Europe and has some of the largest online operators on the client list. Scout is licensed in both Malta and the UK. Scout is listed at Nasdaq OMX Stockholm First North.Company website:
https://www.scoutgaminggroup.com/
The job ad is no longer active
Job unpublished on
21 December 2021
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