VIP Account Manager for Parimatch International Offline

We invite those who fired up to:

— Overseeing and studying player activity and behavior to recognize drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer;

— Targeting and creating relationships with high-value players and those with potential;

— Creating retention calling campaigns, SMS and email campaigns;

— Executing targeted campaigns aiming to further enhance the lifetime value of loyalty players;

— Drawing up and implementing customer journeys across Casino specific products for all loyalty players across multiple brands and countries;

— Examining and improving campaigns, reporting on the performance of each campaign, and recommending next steps for all loyalty players across multi-brand and countries;

— Handling customers' day to day queries, expectations, and game experience including out of hours when necessary, in order to provide loyal players with personal and excellent service;

— Liaising with The Loyalty Lead and the Data team.

Essential professional experience:

— 1 year of experience working with high-value players as a minimum;

— Excellent communicator with strong negotiation skills;

— Highly organized and good at planning;

— Natural leader who commands respect;

— Good judgment and possesses good decision-making skills;

— English - Upper-Intermediate.

We care of your:

Health

— Medical insurance/Sport compensation;

— Sport club participation (football, running, basketball, or swimming clubs);

— 100% paid sick leaves;

— 20 working days of paid vacation.

Wealth

— Competitive salary and сonstant encouragement for your efforts and contribution;

— Bonuses according to company’s policy;

— Welfare (financial support in critical situations);

— Gifts for significant life events (marriage, childbirth).

Personal and professional growth

— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops, etc.;

— Free corporate library;

— Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;

— A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time

— Corporate parties and events (Pub Quiz, Carquest, etc.);

— PM Foundation activities (social responsibility events);

— Weekly events aimed at culture, arts, soft skills development.