Technical Support Coordinator Offline
REQUIREMENTS
-1.5+ year of experience in user support
-Strong knowledge of help desk software (Jira) and ERP (1C)
-Basic knowledge of databases
-The ability to explain problems and solutions clearly to non-technical users
-Customer service orientation
-Intermediate level of English
RESPONSIBILITIES
-Coordinate work of first level support for customers requests
-Properly escalate unresolved queries to the next level of support
-Walk customers through problem solving process
-Follow up with customers, provide feedback and see problems through to resolution
-Ensure proper recording, documentation and closure
-Recommend procedure modifications or improvements
-Preserve and grow your knowledge of help desk procedures, products and services
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Job unpublished on
26 February 2021
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