Technical Support Coordinator (offline)

REQUIREMENTS

-1.5+ year of experience in user support
-Strong knowledge of help desk software (Jira) and ERP (1C)
-Basic knowledge of databases
-The ability to explain problems and solutions clearly to non-technical users
-Customer service orientation
-Intermediate level of English

RESPONSIBILITIES

-Coordinate work of first level support for customers requests
-Properly escalate unresolved queries to the next level of support
-Walk customers through problem solving process
-Follow up with customers, provide feedback and see problems through to resolution
-Ensure proper recording, documentation and closure
-Recommend procedure modifications or improvements
-Preserve and grow your knowledge of help desk procedures, products and services

About ELEKS

ELEKS is the partner of choice for many of the world’s leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.

Company website:
https://eleks.com/

DOU company page:
https://jobs.dou.ua/companies/eleks/