Technical Customer Support (offline)

Due to the dynamic growth, we are excited to invite Integration Managers with a technical background to apply for the role in our Integration Department. The Integration Management function at Playson is responsible for both a full customer support service of our current partners and the integration delivery of our game portfolio to our new clients.

To succeed in the advertised role, you have:
- Proactive and client-oriented person with strong work-ethics
- Effective communication skills with a proven ability to troubleshoot
- At least upper-intermediate level of proper written and oral English
- Strong desire to develop and learn quickly
- Knowledge of XML/JSON
- Understanding of API protocols
- Understanding of TCP/IP, SSH, HTTP
- SDLC knowledge
- Basic knowledge of QA process
- Experience of integration processes
- Ability to have obligatory 2-3 remote night shifts "on-call" per week

Would be beneficial to know:
- Knowledge of the iGaming industry
- Experience working with Jira and Atlassian stack
- QA processes knowledge
- Previous experience on relevant position
- Experience with monitoring systems
- Experience using Scrum/Kanban with basic project management skills
- Basic knowledge of any modern programming language (Python, JS, etc.)

The importance of the role is in:
- Handling the integration process with the end-point users, our clients
- Diagnostics and optimization of existing integrations
- Features integration
- Integration protocol testing
- Second level customer support
- Delivering excellent customer service with 5 shifts a week

What you get in return:
- Evolve your talents in multiple ways by joining the team of professionals
- Coaching and mentorship from senior executives and management
- Competitive compensation fixed in USD
- Transparent bonus scheme after a successful trial period
- Private Entrepreneur formalization
- Full taxation coverage from the company’s side
- Remote work
- Paid overtimes
- Medical Insurance for Covid-19 related situations
- Special Life Event financial support
- Unlimited paid vacation leave and Ukrainian bank holidays
- Unlimited paid sick leave in case of necessity
- Development courses/training reimbursement
- Online Corporate English classes
- Corporate team-building events, corporate parties
- Employee Referral bonus program

Sounds like an opportunity not to miss? Apply today and let’s discuss your professional growth in Playson!

Our mission:
Deliver entertainment and satisfaction to the lives of the busy world.

About Playson

🤘 Playson is a B2B game provider with 10+ years of experience on the market.
Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on European Markets and we operate in 20+ different jurisdictions.

Playsoners hit and reach their targets from Ukraine, Bratislava, Malta as well as other EU countries on a remote basis. We do not limit ourselves and always seek better solutions.

🇺🇦 Playson vs military russian invasion in sovereign Ukraine
We have always been supportive through variant political and social-economic disasters. In response to the unprecedented military invasion of Ukraine by russian federation, Playson is on the mission to help Ukrainian Military Forces, local volunteers, cyber forces community to fight back and protect its sovereignty by all possible means.

In the meantime, safety of our employees and their families remains of high priority for us. We have launched a special social package program aimed to:
➟ Relocate employees and their families to safe places in western Ukraine
➟ Support financially such employees in Ukraine
➟ Launch few location points sponsored by Playson, so that our employees and their families could be staying in the safe place with all the amenities
➟ Establish new hub in Slovakia, EU
➟ Relocate employees and/or their families by their own will to our new hub in Slovakia with local legal-finance guidance
➟ Help those willing to volunteer to combine it with work with no financial loss in their income
➟ Support mental health by having a member of the Ukrainian Association of Psychoanalysis available for online 1x1 consultations

We stand by Ukraine!
Все буде Україна 💙💛

Company website:
https://playson.com/

DOU company page:
https://jobs.dou.ua/companies/playson/