Technical Customer Support Offline

Due to the dynamic growth, we are excited to invite Integration Managers with a technical background to apply for the role in our Integration Department. The Integration Management function at Playson is responsible for both a full customer support service of our current partners and the integration delivery of our game portfolio to our new clients.

 

To succeed in the advertised role, you have:

- Proactive and client-oriented person with strong work-ethics

- Effective communication skills with a proven ability to troubleshoot

- At least upper-intermediate level of proper written and oral English

- Strong desire to develop and learn quickly

- Knowledge of XML/JSON

- Understanding of API protocols

- Understanding of TCP/IP, SSH, HTTP

- SDLC knowledge

- Basic knowledge of QA process

- Experience of integration processes

- Ability to have obligatory 2-3 remote night shifts "on-call" per week

 

Would be beneficial to know:

- Knowledge of the iGaming industry

- Experience working with Jira and Atlassian stack

- QA processes knowledge

- Previous experience on relevant position

- Experience with monitoring systems

- Experience using Scrum/Kanban with basic project management skills

- Basic knowledge of any modern programming language (Python, JS, etc.)

 

The importance of the role is in:

- Handling the integration process with the end-point users, our clients

- Diagnostics and optimization of existing integrations

- Features integration

- Integration protocol testing

- Second level customer support

- Delivering excellent customer service with 5 shifts a week

 

What you get in return:

- Evolve your talents in multiple ways by joining the team of professionals

- Coaching and mentorship from senior executives and management

- Competitive compensation fixed in USD

- Transparent bonus scheme after a successful trial period

- Private Entrepreneur formalization

- Full taxation coverage from the company’s side

- Remote work

- Paid overtimes

- Medical Insurance for Covid-19 related situations

- Special Life Event financial support

- Unlimited paid vacation leave and Ukrainian bank holidays

- Unlimited paid sick leave in case of necessity

- Development courses/training reimbursement

- Online Corporate English classes

- Corporate team-building events, corporate parties

- Employee Referral bonus program

 

Sounds like an opportunity not to miss? Apply today and let’s discuss your professional growth in Playson!

 

Our mission:

Deliver entertainment and satisfaction to the lives of the busy world.

The job ad is no longer active
Job unpublished on 18 May 2021

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