Technical Customer Support Offline
Due to the dynamic growth, we are excited to invite Integration Managers with a technical background to apply for the role in our Integration Department. The Integration Management function at Playson is responsible for both a full customer support service of our current partners and the integration delivery of our game portfolio to our new clients.
To succeed in the advertised role, you have:
- Proactive and client-oriented person with strong work-ethics
- Effective communication skills with a proven ability to troubleshoot
- At least upper-intermediate level of proper written and oral English
- Strong desire to develop and learn quickly
- Knowledge of XML/JSON
- Understanding of API protocols
- Understanding of TCP/IP, SSH, HTTP
- SDLC knowledge
- Basic knowledge of QA process
- Experience of integration processes
- Ability to have obligatory 2-3 remote night shifts "on-call" per week
Would be beneficial to know:
- Knowledge of the iGaming industry
- Experience working with Jira and Atlassian stack
- QA processes knowledge
- Previous experience on relevant position
- Experience with monitoring systems
- Experience using Scrum/Kanban with basic project management skills
- Basic knowledge of any modern programming language (Python, JS, etc.)
The importance of the role is in:
- Handling the integration process with the end-point users, our clients
- Diagnostics and optimization of existing integrations
- Features integration
- Integration protocol testing
- Second level customer support
- Delivering excellent customer service with 5 shifts a week
What you get in return:
- Evolve your talents in multiple ways by joining the team of professionals
- Coaching and mentorship from senior executives and management
- Competitive compensation fixed in USD
- Transparent bonus scheme after a successful trial period
- Private Entrepreneur formalization
- Full taxation coverage from the company’s side
- Remote work
- Paid overtimes
- Medical Insurance for Covid-19 related situations
- Special Life Event financial support
- Unlimited paid vacation leave and Ukrainian bank holidays
- Unlimited paid sick leave in case of necessity
- Development courses/training reimbursement
- Online Corporate English classes
- Corporate team-building events, corporate parties
- Employee Referral bonus program
Sounds like an opportunity not to miss? Apply today and let’s discuss your professional growth in Playson!
Our mission:
Deliver entertainment and satisfaction to the lives of the busy world.
The job ad is no longer active
Job unpublished on
18 May 2021
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