L2 Support/Product company

Requirements:

Experience in Technical/Customer Support for 1 year and more;

Experience in Linux/UNIX environments;

Fluent English;

Strong troubleshooting skills;

Desire to learn, research, and develop;

Customer-oriented and responsible attitude.

Will be a plus:

Experience in support of cloud products;

Experience in Linux script languages (bash, python);

Technical background;

Experience with native speakers.

What you will do:

Supporting customers via email and over the ticket-system, troubleshooting;

Maintaining and updating the knowledge base, monitoring the infrastructure;

Apply the latest and greatest customer happiness practices;

Introducing support methodologies and tools;

Working in tight integration with Ukraine based RnD and support center.

We Offer:

Flexible schedule, the possibility to work remotely;

Compensation in USD;

Professional growth;

Endless experience in cloud solutions;

Paid training and trial period;

Good bonuses for referring friends.