Technical support engineer (Intern)

We are looking for a Technical Support Engineer (Intern) for supporting B2B SAAS-service for project management.

Required Skills

- Windows\Linux installation;
- Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;
- Understanding of Deployment Process flow and SDLC;
- Technical problem solving and analytical skills;
- Communication skills joint with the stress resistance;
- Excellent English writing & verbal skills;
- Ability to learn, to self-organize and act proactively.

Will be an advantage

- Experience in working within Agile teams (e.g. SCRUM);
- Planning skills;
- Details and Target orientation;
- Self-control and time management.

Responsibilities

- Monitor application's error messages on daily basis;
- Perform month monitoring and system health verification;
- Install\update system environments;
- Proceed with initial Service Change Request for further escalation on appropriate level;
- Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned
Service Request;
- Regular updates for for the assigned incidents on the engineer.

Company Offers

- You have a great chance to do your favorite thing in a cozy office with the sea view in the heart of sunny Odessa;
- You will become a part of our big HYS family;
- There is no need to waste your energy on cooking or searching for catering because we have free tasty lunches, yummy snacks, and fruits;
- You will have an all-round growth which is unavoidable in a team of cool specialists in large-scale projects;
- We know how to work hard, but we also know how to enjoy life, that's why we have a lot of fun corporate parties and team buildings.

About HYS Enterprise

HYS Enterprise is a direct subsidiary of the Netherlands based HYS Holding group of companies having an international presence in three countries. Established in 2007, the group is responsible for over one hundred employees worldwide.

A privately held corporation, HYS Enterprise was created as an idea to provide offshore outsourcing software development and services.

In HYS Enterprise, passionate people and finely-honed processes synergize to provide maximum efficiency and focus on increasing the core business values of our clients.

Company website:
http://www.hys-enterprise.com/

DOU company page:
https://jobs.dou.ua/companies/hys-enterprise/