Technical support engineer (offline)

Required Skills

- Windows\Linux installation;
- Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;
- Understanding of Deployment Process flow and SDLC;
- Technical problem solving and analytical skills;
- Communication skills joint with the stress resistance;
- Excellent English writing & verbal skills;
- Ability to learn, to self-organize and act proactively.

Will be an advantage

- Experience in working within Agile teams (e.g. SCRUM);
- Planning skills;
- Details and Target orientation;
- Self-control and time management.

Responsibilities

- Monitor application's error messages on daily basis;
- Perform month monitoring and system health verification;
- Install\update system environments;
- Proceed with initial Service Change Request for further escalation on appropriate level;
- Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned
Service Request;
- Regular updates for for the assigned incidents on the engineer.

Company Offers

- You have a great chance to do your favorite thing in a cozy office with the sea view in the heart of sunny Odessa;
- You will become a part of our big HYS family;
- There is no need to waste your energy on cooking or searching for catering because we have free tasty lunches, yummy snacks, and fruits;
- You will have an all-round growth which is unavoidable in a team of cool specialists in large-scale projects;
- We know how to work hard, but we also know how to enjoy life, that's why we have a lot of fun corporate parties and team buildings.

About HYS-Enterprise

Company website:
hys-enterprise.com