Technical Support Engineer Offline
Responsibilities:
- provide first level technical support and preliminary investigation to customer issues and service requests;
- understand and analyze requests, react quickly;
- manage and track customers issues;
- troubleshoot customer issues primarily by frontal sessions;
- develop and review content for the company’s knowledge base;
- respond to customers’ request (in quick and efficient manner);
- interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution;
- update the documentation.
Requirements:
- 2 years experience as a level 1 support – preferably B2B;
- basic familiarity with SAAS based products;
- basic familiarity with CSS, HTML, Web concepts;
- good command of English, both written and speaking skills;
- customer focused and team oriented;
- must have a passion for troubleshooting client problems and satisfying customer needs, ability to research, diagnose, troubleshoot and identify solutions to resolve issues;
- excellent interpersonal soft skills;
- ready for shift work (morning, evening and night shifts);
- understanding of standard support procedures for proper reporting, escalation and follow up is a must.
What's in it for you:
- variety of knowledge sharing and training opportunities;
- unique working environment where you communicate and work directly with client;
- competitive salary;
- career and professional growth;
- long-term employment with 20 working-days paid vacation;
- working in a comfortably located office with warm atmosphere which creates really good working conditions;
- access to webinars, Udemy courses.
The job ad is no longer active
Job unpublished on
26 January 2021
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