On behalf of Ciklum Digital, Ciklum is looking for a Technical Support Engineer to join the Kyiv team on a full-time basis.

- provide first level technical support and preliminary investigation to customer issues and service requests;
- understand and analyze requests, react quickly;
- manage and track customers issues;
- troubleshoot customer issues primarily by frontal sessions;
- develop and review content for the company’s knowledge base;
- respond to customers’ request (in quick and efficient manner);
- interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution;
- update the documentation.

- 2 years experience as a level 1 support – preferably B2B;
- basic familiarity with SAAS based products;
- basic familiarity with CSS, HTML, Web concepts;
- good command of English, both written and speaking skills;
- customer focused and team oriented;
- must have a passion for troubleshooting client problems and satisfying customer needs, ability to research, diagnose, troubleshoot and identify solutions to resolve issues;
- excellent interpersonal soft skills;
- ready for shift work (morning, evening and night shifts);
- understanding of standard support procedures for proper reporting, escalation and follow up is a must.

What's in it for you:
- variety of knowledge sharing and training opportunities;
- unique working environment where you communicate and work directly with client;
- competitive salary;
- career and professional growth;
- long-term employment with 20 working-days paid vacation;
- working in a comfortably located office with warm atmosphere which creates really good working conditions;
- access to webinars, Udemy courses.

About Ciklum International

Ciklum is a top-five global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world.
Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including outsourcing software development, Enterprise App Development, Quality Assurance, Security, R&D, Big Data & Analytics.

Company website:

DOU company page:

Job posted on 11 January 2021

Для отклика на эту и другие вакансии на Джинне войдите или зарегистрируйтесь.
Similar jobs

Support Manager at Andersen Lab

Kyiv, Kharkiv, Odesa, Dnipro, Minsk, St. Petersburg, Cherkasy, Chernigiv

All jobs Support Kyiv    All jobs Ciklum
  Receive new jobs in Telegram