Technical Support Engineer

On behalf of Ciklum Digital, Ciklum is looking for a Technical Support Engineer to join the Kyiv team on a full-time basis.

Responsibilities:
- provide first level technical support and preliminary investigation to customer issues and service requests;
- understand and analyze requests, react quickly;
- manage and track customers issues;
- troubleshoot customer issues primarily by frontal sessions;
- develop and review content for the company’s knowledge base;
- respond to customers’ request (in quick and efficient manner);
- interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution;
- update the documentation.

Requirements:
- 2 years experience as a level 1 support – preferably B2B;
- basic familiarity with SAAS based products;
- basic familiarity with CSS, HTML, Web concepts;
- good command of English, both written and speaking skills;
- customer focused and team oriented;
- must have a passion for troubleshooting client problems and satisfying customer needs, ability to research, diagnose, troubleshoot and identify solutions to resolve issues;
- excellent interpersonal soft skills;
- ready for shift work (morning, evening and night shifts);
- understanding of standard support procedures for proper reporting, escalation and follow up is a must.

What's in it for you:
- variety of knowledge sharing and training opportunities;
- unique working environment where you communicate and work directly with client;
- competitive salary;
- career and professional growth;
- long-term employment with 20 working-days paid vacation;
- working in a comfortably located office with warm atmosphere which creates really good working conditions;
- access to webinars, Udemy courses.

About Ciklum International

Ciklum is a top-five global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world.
Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including outsourcing software development, Enterprise App Development, Quality Assurance, Security, R&D, Big Data & Analytics.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/