Linux Technical Support Engineer for CloudLinuxOS (offline)

We are looking for a talented engineer to join our support team to provide the best support for our CloudLinux product, remote and full time.

The whole support team is working closely with our developers to deliver quality products on time. The position implies direct communication with the customers via the ticketing system, as well as discussing/reporting feature requests and sometimes bugs with the development team. High troubleshooting skills are a must, as well as strong Linux knowledge.

More details about the project can be found on our website.

What you will do:

Give world-class support to worldwide customers
Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
Engage directly with customers, make sure they’re happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day
Involve yourself with product development, using your insight of customer’s issues and use cases


You are:

Technical, a passionate problem-solver with a customer-centric mindset
At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
Organized, resourceful and responsive, because you’ll be working remotely, at home or wherever suits you best
Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 basis


You’ll show us:

A proven track record in technical support
In-Depth knowledge of Linux-based operating systems and services
Experience with RPM-based distributions such as CentOS, Red Hat
Strong analytical, debugging and problem-solving abilities
Excellent written English (and we’ll help you improve it)


We’ll give you:

Great opportunity for professional development within a fast-growing company
Interesting and challenging projects
Remote work with long-term employment on a full-time basis under contract
High-level compensation based on the performance reviews
Salary in US dollars
Paid vacation, 28 days per year and sick leaves
Medical insurance (if based in Russia or Ukraine)
English Language training
Challenging tasks
Knowledge exchange



What are you waiting for?

Talk to us and make this a win-win for you and us. We are CloudLinux, and we need you to make the next move. Apply now!

About CloudLinux

Cloudlinux is a global remote-first tech company, that has designed a number of unique products for web hosting since 2009. We have over 4,500 clients including 1&1, LiquidWeb, GoDaddy, Dell, IBM Softlayer, etc. Over 20 000 000 websites in the world are being hosted on servers running CloudLinux OS.

CloudLinux team is more than 100 professionals from Eastern Europe, the EU, and the USA, with in-depth technical knowledge of hosting, kernel development, machine learning, web server security, and open source technologies. The company provides a great opportunity for professional growth and interesting, challenging work for those who really love technology.

Company website:
https://www.cloudlinux.com/