The role of the Delivery Manager is to ensure smooth projects delivery on all stages within agreed deadlines, scope, quality and budget.

Senior Delivery Manager will be the primary point of contact for clients during the delivery phase and will report directly to the Lead DM or Delivery Director.


Engage into and coordinate pre-sales process and discussion with Clients to build the optimal delivery engagement and/or solution offer that would meet both Clients’ goals and Ciklum’s commercial interests
Support team ramp up and onboarding (from recruitment and forming teams to process establishment and stabilization)
Set up best practices (tools, processes, people management), ensure projects meet industry leading quality standards, knowledge sharing with Ciklum teams and clients
Monitor changing clients’ needs and proactively offer the right solutions out of the full spectrum of services available
On demand provide consulting/coaching/training for project team members (e.g. team leads, scrum masters, etc.)
Managing and monitoring of GM and ongoing EV analysis
Provide proactive constructive input to the internal organization on services and solutions that should be considered for improvement and/or creation
Regularly monitor and continuously improve Clients’ satisfaction
Manage risks, anticipate problems before they arise, and work with appropriate personnel to develop solutions
Contribute to Agile Center of Excellence to ensure delivery expertise growth
Be the clients’ trusted advisor on all elements of delivery best practice and keep an equivalent focus on Ciklum reputation, commercial interests and quality outputs
Work closely with customer management to understand the business requirements for the project, develop effective working relationships and ongoing management processes for the project
Manage, monitor and motivate the team assigned to the project
Conduct project presentations and compile reports
Create and track accurate cost estimates
Report project progress/status on a regular basis to client, internal management, perform other duties as required by Agile Delivery Lead


Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 5 years
Deep understanding and practical experience with Agile approaches (Scrum, Kanban)
Ability to perform project manager’s activities and provide supervision during Project Initiation, Planning, Execution, Monitoring and Closing phases
Experience in managing multiple agile teams in projects of 25-75 FTE
Strong service/client oriented attitude, focus on an outcome
Solid understanding of change and expectations management
A proven track record of successful project implementation in a software environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
People and performance management extensive experience
Problem solving attitude using system-thinking approaches
Ability to manage contractual terms and financial issues
Advanced level of spoken and written English


Experience in managing multiple distributed teams
Technical background (software development, QA, DevOps, etc.)
Product Management background
Knowledge of the latest trends at SW development technologies and tools
Experience in creating and running trainings, workshops, other educational activities
Agile and/or PMI certification
Experience with SAFe or LeSS
Experience in coaching, mentoring and conducting of trainings

What's in it for you

Ability to work on challenging projects, deal with complex solutions
Nicely designed, centrally located offices with warm atmosphere that creates good working conditions
Unique working environment where you communicate and work directly with client

About Ciklum International

Ciklum is a top-five global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world.
Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including outsourcing software development, Enterprise App Development, Quality Assurance, Security, R&D, Big Data & Analytics.

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Job posted on 12 November 2020

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