Technical Support Engineer / CloudBees Offline

We are helping global companies around the world deploy Jenkins-based solutions at large scale. The only way to help customers successfully achieve their goals is to ensure our support team is made of Jenkins specialists who can provide expertise to our customers, with the direct backup of our elite Jenkins engineering team.

Responsibilities:

Provide software technical support to developers and configuration managers on the CloudBees products. This includes communicating directly with customers via our support portal. This is however, much more than just a “support” position.

Ability to analyze scenarios of software implementations and provide solutions for problems

Set correct priorities for ongoing issues

Work with the CloudBees development team to improve products and/or resolve customer issues

Work with other software partners to resolve customer issues

At times, work in high pressure situations such as “customer down” priority scenarios to resolve issues timely and professionally

The support engineer must be well-rounded in IT skills, the ability to use a wide range of that knowledge at any given time is crucial

Capable of working in a fast-paced environment

WHAT THE ROLE REQUIRES

Degree in computer science / IT – or – equivalent experience

Trouble shooting skills with multi-threaded applications (debugging, analyzing a thread dump, troubleshooting

Jenkins user (setting up release processes, for example)

Measurable level of experience in multiple operating systems (Windows, Linux, OS X)

Measurable level of experience with continuous integration. Flow/Accelerator  and/or Jenkins experience preferred

Measurable level of experience with Docker, AWS and Configuration Management tools (Chef, Puppet, etc...) 

Basic knowledge of shell scripting (CMD, KSH)

WHAT YOU’LL GET

Highly competitive benefits and vacation package 

Ability to work for one of the fastest growing companies with some of the most talented people in the industry 

Team outings

Fun, Hardworking, and Casual Environment

Endless Growth Opportunities