Technical Support Engineer / CloudBees (offline)

We are helping global companies around the world deploy Jenkins-based solutions at large scale. The only way to help customers successfully achieve their goals is to ensure our support team is made of Jenkins specialists who can provide expertise to our customers, with the direct backup of our elite Jenkins engineering team.

Responsibilities:

Provide software technical support to developers and configuration managers on the CloudBees products. This includes communicating directly with customers via our support portal. This is however, much more than just a “support” position.

Ability to analyze scenarios of software implementations and provide solutions for problems
Set correct priorities for ongoing issues
Work with the CloudBees development team to improve products and/or resolve customer issues
Work with other software partners to resolve customer issues
At times, work in high pressure situations such as “customer down” priority scenarios to resolve issues timely and professionally
The support engineer must be well-rounded in IT skills, the ability to use a wide range of that knowledge at any given time is crucial
Capable of working in a fast-paced environment


WHAT THE ROLE REQUIRES

Degree in computer science / IT – or – equivalent experience
Trouble shooting skills with multi-threaded applications (debugging, analyzing a thread dump, troubleshooting
Jenkins user (setting up release processes, for example)
Measurable level of experience in multiple operating systems (Windows, Linux, OS X)
Measurable level of experience with continuous integration. Flow/Accelerator  and/or Jenkins experience preferred
Measurable level of experience with Docker, AWS and Configuration Management tools (Chef, Puppet, etc...) 
Basic knowledge of shell scripting (CMD, KSH)


WHAT YOU’LL GET

Highly competitive benefits and vacation package 
Ability to work for one of the fastest growing companies with some of the most talented people in the industry 
Team outings
Fun, Hardworking, and Casual Environment
Endless Growth Opportunities

About Softesis

We are a company based in Odessa that specializes in creating and running dedicated teams and offshore sites for our US customers. We’ve been on the market for 3+ years and already have multiple divisions and 100+ people on board.

We truly believe that the best way to do business is to concentrate on long-term partnerships vs. short term projects, that’s why all our team members are hired solely for a particular customer and work directly with customer’s team. Both us and our customers treat every person not as a human resource and but as a team member that is involved and appreciated.

We’re constantly expanding and looking for talents for both on-site and remote cooperation. Check out the list below for something that might be relevant for you. Look forward to hearing from you.

Company website:
https://softesis.com/jobs

DOU company page:
https://jobs.dou.ua/companies/softesis/