Tier 1 Support Role (offline)

Required skills

— 2-3 years experience in a successful customer support role in a B2B SaaS company
— Have excellent verbal and written communication skills in English — A MUST
— Are available to work in rotating shifts to support our 24/7 coverage — A MUST
— Familiar with Zendesk
— Someone who enjoys talking to people
— A great communicator who can easily explain complex issues
— Have a customer-focused attitude and put customers first in all interactions
— Goal-oriented, motivated, and able to adapt quickly
— High level of organization and great attention to detail
— Uses a great sense of humor to overcome any obstacle
— Managing and resolving support tickets is a breeze for you
— Basic knowledge of HTML and CSS — A PLUS

Responsibilities

— Communicate with customers over email, chat, and phone
— Triage Inbound Support tickets by categorizing them according to predefined requirements
— Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team
— Become a Bizzabo product expert and provide to customers best practices on product usage.
— Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
— Learn from others and develop yourself as a customer service professional

Project description

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Amazon, Electronic Arts, Financial Times, Forbes, Siemens, and Salesforce to name a few. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe.

Bizzabo is landing in Europe! We are excited to be opening a new Bizzabo office in Kyiv and we are looking for hiring the pioneering team to join and lead the way. If you are passionate about building, shaping and leading a brand new team in a brand new Bizzabo site- this is the chance to do so.

About Bizzabo

Bizzabo is the only event success platform for in-person, virtual, and hybrid events.

Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Amazon, Electronic Arts, Financial Times, Forbes, Siemens, and Salesforce to name a few. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe.

Bizzabo is landing in Europe! We are excited to be opening a new Bizzabo office in Kyiv and we are looking for hiring the pioneering team to join and lead the way.
If you are passionate about building, shaping and leading a brand new team in a brand new Bizzabo site- this is the chance to do so.

In Bizzabo we are passionate and curious about new technologies. Our server architecture is microservices based, running on a Kubernetes cluster, written in Java and Kotlin, using MySQL, Elasticsearch, BigQuery, and Kafka as data sources, and we are using BI tools for advanced analytics.

Our front end is node.js, next.js, and React, and our mobile app is written in React Native.
In the past year alone, Bizzabo has been recognized for Crain’s NY Best Places to Work, The Software Report’s Top 50 SaaS CEOs, Gainsight Pulse Product Experience Award, SIIA CODiE Best Event Technology Solution, and MarTech Breakthrough Awards for Best Overall Event Management Platform.

Bizzabo has consistently won Event Technology Awards for the past five years.
The awards recognize the achievements of companies delivering digital and technological solutions to the events industry.

This year we’ve been shortlisted for five out of five Event Tech ‘Oscars":
• Best Event Management Platform
• Best Hybrid Event or Live Streaming Solution
• Best Use of Technology for Event Analytics / Data Collection
• Best Conference Technology

Company website:
https://www.bizzabo.com/

DOU company page:
https://jobs.dou.ua/companies/bizzabo/