Writer Manager in Support Team

Our big and friendly team is looking for skilled Writer Manager for Product direction of the Company.

Responsibilities:
- Interaction with users, advising on the order procedures, assistance with the web site interface
- Multi-tasking (responding to customers’ requests, registering issues, and finding solutions simultaneously)
- Providing user support via chat, e-mail
- Composing work reports
- Accomplishing customer support KPI

Requirements:
- Excellent reading and writing skills, good knowledge of grammar (Advanced level English)
- Good communication skills
- Attention to details
- Experience as a Customer Support Manager 2+ years with English-speaking customers

We offer:
- KPI-based bonuses
- Comfortable office and workplace
- Competitive salary

About Develux

Develux offers full-cycle custom software development services that align with your company’s unique needs and goals.

Develux owns product service as well as outsourcing services.

Company website:
https://develux.com/

DOU company page:
https://jobs.dou.ua/companies/ajtiservis-tov/