Technical Support Engineer/ Wildix Offline

Required Skills:

Knowledge of English (min B2);

An experienced PC user;

Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;

Strong communication, technical and analytical skills;

Quick learner, eager to learn new products and technologies;

Team player with high level of dedication and commitment;

Experience with IP-PBX’s, VoIP protocols and knowledge of wireshark is an advantage.

Primary Responsibilities:

Respond to support queries by phone, email, chat, ticketing system in English;

Advise customers on the proper use of the product;

Identify, analyze and troubleshoot technical issues to provide help in timely manner;

Work in collaboration with other members of Technical Support Team and our R&D team.

We Offer:

Paid lunch and vacations;

Possibility to travel for business to countries;

Working hours: Monday through Friday, 10am- 7pm (lunch break: 2pm-3pm).

After successful initial interview in English, please be prepared to have an interview on the basic understanding of the following concepts: DHCP, DNS, NTP, difference between TCP/UDP, between LAN/WAN, Internet, NAT router, firewall, switch, VoIP (SIP, RTP).