Technical Support Engineer/ Wildix Offline
Required Skills:
Knowledge of English (min B2);
An experienced PC user;
Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
Strong communication, technical and analytical skills;
Quick learner, eager to learn new products and technologies;
Team player with high level of dedication and commitment;
Experience with IP-PBXβs, VoIP protocols and knowledge of wireshark is an advantage.
Primary Responsibilities:
Respond to support queries by phone, email, chat, ticketing system in English;
Advise customers on the proper use of the product;
Identify, analyze and troubleshoot technical issues to provide help in timely manner;
Work in collaboration with other members of Technical Support Team and our R&D team.
We Offer:
Paid lunch and vacations;
Possibility to travel for business to countries;
Working hours: Monday through Friday, 10am- 7pm (lunch break: 2pm-3pm).
After successful initial interview in English, please be prepared to have an interview on the basic understanding of the following concepts: DHCP, DNS, NTP, difference between TCP/UDP, between LAN/WAN, Internet, NAT router, firewall, switch, VoIP (SIP, RTP).
The job ad is no longer active
Job unpublished on
7 September 2020
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